Call Center /Customer Service Representative

Five Star Automotive Group; Lenoir City (TN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Short & Long Term Disability Insurance

Paid time off and vacation – Earn up

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Discounts on products and services

Job summary

Lenoir City Chrysler Dodge Jeep Ram is seeking a Business Development / Customer Service Representative to join a fast-paced, customer-focused team. The role emphasizes inbound/outbound calls, email inquiries, and appointment setting for the new vehicle sales department.

Ideal candidates have prior customer service or call center experience; dealership BDC exposure and Reynolds & Reynolds familiarity are a plus.

Qualifications

• Customer service or call center experience required.
• Dealership BDC experience a plus (Reynolds & Reynolds).
• Strong teamwork and communication skills.
• Prompt, courteous demeanor and proactive attitude.
• Must be comfortable with phone and computer-based work.
• Ability to use CRM tracking system daily.

Responsibilities

• Receive inbound calls and emails; set appointments for new vehicle sales.
• Respond to inquiries via email, phone, and templates.
• Follow up on customer requests with management input.
• Maintain positive relationships with teammates and dealership management.
• Utilize CRM tracking system daily; manage multiple tasks.

Skills

Customer service experience

Call Center experience

CRM/tracking system

Team player

Strong computer skills

Positive attitude

Valid driver’s license

Tools

Reynolds and Reynolds

Job description

Looking for a Great Opportunity working in a Fun Environment with Excellent Earning Potential?

Do you enjoy customer service and collaborating with your team to make a real difference?

Lenoir City Chrysler Dodge Jeep Ram is hiring a Business Development / Customer Service Representative

Responsibilities:

• Receive inbound sales calls and emails and set appointments/answer questions for new vehicle sales department
• Respond quickly to internet & phone inquiries using email, scripts and templates.
• Follow up with Customer Requests and Questions by Discussing with Management Team
• Maintain positive relationships with teammates and dealership management.
• Utilize CRM tracking system daily.
• Must be ready to spend day on phone and computer all day
• Sales focused opportunity

Qualifications:

• At least one previous role based in customer service or Call Center Required
• Previous Dealership BDC Experience and Reynolds and Reynoldsexperience a Plus!
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

Benefits:

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Short & Long Term Disability Insurance
• Paid time off and vacation – Earn up to 10 Days Off Year One!
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.