Car Dealership BDC & Customer Service Rep

Five Star Automotive Group; Lenoir City (TN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Short & Long Term Disability Insurance

Paid time off and vacation – Earn up

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Discounts on products and services

Job summary

Lenoir City Chrysler Dodge Jeep Ram is seeking a Business Development / Customer Service Representative to join a fast-paced, customer-focused team. The role emphasizes inbound/outbound calls, email inquiries, and appointment setting for the new vehicle sales department.

Ideal candidates have prior customer service or call center experience; dealership BDC exposure and Reynolds & Reynolds familiarity are a plus.

Qualifications

• Customer service or call center experience required.
• Dealership BDC experience a plus (Reynolds & Reynolds).
• Strong teamwork and communication skills.
• Prompt, courteous demeanor and proactive attitude.
• Must be comfortable with phone and computer-based work.
• Ability to use CRM tracking system daily.

Responsibilities

• Receive inbound calls and emails; set appointments for new vehicle sales.
• Respond to inquiries via email, phone, and templates.
• Follow up on customer requests with management input.
• Maintain positive relationships with teammates and dealership management.
• Utilize CRM tracking system daily; manage multiple tasks.

Skills

Customer service experience

Call Center experience

CRM/tracking system

Team player

Strong computer skills

Positive attitude

Valid driver’s license

Tools

Reynolds and Reynolds

Job description

Lenoir City Chrysler Dodge Jeep Ram is seeking a Business Development / Customer Service Representative to join a fast-paced, customer-focused team. The role emphasizes inbound/outbound calls, email inquiries, and appointment setting for the new vehicle sales department.

Ideal candidates have prior customer service or call center experience; dealership BDC exposure and Reynolds & Reynolds familiarity are a plus.