CALL CENTER | BILINGÜE | $13.50

AppleOne Employment Services; San Juan (PR); On-site; USD 18,000 - 21,000; Full time

Job summary

AppleOne Employment Services is seeking a detail-oriented Call Center Representative to support patients with inbound/outbound calls, appointment scheduling, and insurance verification. The role emphasizes accuracy, empathy, and strong communication in English and Spanish, with a focus on delivering excellent service.

Responsibilities include updating patient records, handling schedule changes, and maintaining patient confidentiality in a fast-paced healthcare environment.

Qualifications

• Bilingual English & Spanish required.
• 1 year of experience in customer service.
• Proficiency with Word, Excel & Outlook.

Responsibilities

• Handle inbound and outbound calls from patients.
• Schedule and confirm appointments.
• Verify insurance eligibility for patients.
• Update patient information in the system.
• Provide exceptional customer service and support.

Skills

Bilingual English & Spanish

Customer service experience

Computer skills

Tools

Word

Excel

Outlook

Job description

We are seeking a detail-oriented and customer-focused Call Center Representative to join our healthcare support team. You will assist patients by handling inbound and outbound calls, scheduling and confirming appointments, verifying insurance eligibility, updating patient information, and providing exceptional customer service. Salary: $13.50ph

Requirements

• Bilingual English & Spanish
• 1 year of experience in customer service
• Computer skills, including Word, Excel & Outlook
• Flexible schedule, including weekends and holidays

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.