Customer Service Representative

AppleOne Employment Services; Seattle (WA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Job summary

AppleOne Employment Services seeks a Customer Service Representative for a temp-to-hire opportunity in Seattle, WA. The ideal candidate is dependable, customer-focused, with strong phone skills, accurate data entry, and experience in a fast-paced call center or office setting.

As a CSR, you will be the main contact for customers, handle inquiries, process requests, maintain records, and provide timely, professional support.

Qualifications

• Minimum 2 years of customer service experience.
• Ability to handle inbound and outbound calls.
• Accurate data entry and record-keeping across systems.
• Strong verbal and written communication.
• Proactive problem solving and customer care.

Responsibilities

• Provide professional customer service by phone, email, and other channels.
• Handle a high volume of inbound and outbound calls while maintaining a positive and helpful tone.
• Respond to customer questions regarding products, services, orders, accounts, and general information.
• Accurately document customer interactions, account updates, service requests, and follow-up activities.
• Resolve customer concerns promptly and elevate complex issues to the appropriate internal teams.
• Support administrative tasks including order processing, scheduling, forms, reports, and customer file maintenance.

Skills

Customer service

Phone etiquette

Data entry

Documentation

Multitasking

Written communication

Team player

Attention to detail

Problem solving

Tools

CRM systems

Microsoft Office

Ticketing systems

Job description

Job Summary

We are seeking a Customer Service Representative for a temp-to-hire opportunity in Seattle, WA. This role is ideal for a dependable, customer-focused professional with strong phone skills, accurate data entry abilities, and experience supporting customers in a fast-paced call center or office environment.

As a Customer Service Representative, you will serve as a primary point of contact for customers, clients, and business partners. You will handle inbound and outbound communications, resolve inquiries, process requests, maintain accurate records, and help ensure each customer receives timely, professional support.

This opportunity offers the chance to join a supportive, team-oriented environment where strong communication, attention to detail, and customer care are valued. Candidates who enjoy helping others, solving problems, and contributing to a positive workplace culture will be well positioned for success.

Key Responsibilities

• Provide professional customer service by phone, email, and other communication channels.


• Handle a high volume of inbound and outbound calls while maintaining a positive and helpful tone.


• Respond to customer questions regarding products, services, orders, accounts, and general information.


• Accurately document customer interactions, account updates, service requests, and follow-up activities.


• Resolve customer concerns promptly and elevate complex issues to the appropriate internal teams.


• Support administrative tasks including order processing, scheduling, forms, reports, and customer file maintenance.

Compensation and Benefits

• Pay: $22.00 to $26.00 per hour.


• Job type: Temp-to-Hire.


• Location: Seattle, WA.


• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Handle inbound and outbound customer communications in a call center environment.


• Resolve customer inquiries, account questions, service requests, and follow-up needs.


• Maintain accurate customer records, documentation, and data entry across company systems.


• Coordinate with internal teams to support timely issue resolution and customer satisfaction.


• Minimum 2 years of customer service experience.


• Positive professional references from previous employers or supervisors.


• Strong verbal and written communication skills.


• Excellent phone etiquette and professional customer interaction skills.


• Accurate data entry skills with strong attention to detail.


• Ability to multitask and manage competing priorities in a fast-paced environment.


• Strong problem-solving, conflict-resolution, and active listening abilities.


• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.


• Professional, dependable, and customer-focused approach.


• Ability to work collaboratively in a team-oriented environment.

Preferred Qualifications

• Call center experience strongly preferred.


• Experience handling high-volume phone environments.


• Experience using CRM, customer management, or ticketing systems.


• Administrative or office support experience.


• Experience supporting service-based or customer-facing organizations.


• Bilingual skills are a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.