Customer Service

AppleOne Employment Services; Santa Barbara (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

AppleOne Employment Services is seeking a professional Customer Service Representative for office-based opportunities in Santa Barbara, CA, with openings in Goleta and Santa Maria. You will handle calls, emails, and written correspondence while maintaining accurate customer records in CRM and supporting daily administrative tasks.

The role emphasizes customer care, problem solving, and collaboration within a professional office environment.

Qualifications

• 1+ years of customer service experience in office, call center, or professional services.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Accurate data entry and ability to navigate systems efficiently.

Responsibilities

• Handle inbound and outbound calls, emails, and correspondence in a timely, professional manner.
• Update and maintain accurate customer information in CRM and internal records.
• Process orders and service requests and coordinate with internal teams.
• Provide administrative support and scheduling where needed.
• Ensure customer concerns are resolved with professionalism and attention to detail.

Skills

Customer service

Data entry

CRM updates

MS Office

Phone etiquette

Multitasking

Tools

CRM systems

Job description

Job Summary

We are seeking a professional Customer Service Representative for office-based opportunities in Santa Barbara, CA, with additional openings in Goleta and Santa Maria. This role is ideal for a customer-focused professional who enjoys helping people, solving problems, managing account information, and supporting daily administrative operations in a professional office setting.

The Customer Service Representative will handle phone, email, and written communication while maintaining accurate customer records and providing dependable support to internal teams. This is a great opportunity for candidates with office, call center, administrative, healthcare, financial services, insurance, or professional services customer service experience who are looking for stability, teamwork, and a positive work environment.

Candidates can expect a collaborative office culture where communication, accountability, customer care, and supportive leadership are valued. This role offers the opportunity to build strong account management, CRM, administrative, and client service skills while contributing to an organized and service-driven team.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and correspondence in a professional and timely manner.
• Respond to customer inquiries related to products, services, orders, accounts, billing, and general service needs.
• Enter, update, and maintain accurate customer information in databases, CRM systems, and internal records.
• Resolve customer concerns, process service requests, order updates, and account changes while following company procedures.
• Coordinate with internal departments to address customer needs and ensure accurate follow-through.
• Assist with scheduling, data entry, filing, documentation, and general administrative support functions.

Compensation and Benefits

• Pay Range: $20.00 to $25.00 per hour, depending on experience.
• Location: Santa Barbara, CA, with opportunities in Goleta, CA, and Santa Maria, CA.
• Work Environment: Office-based customer service role.
• Employment Type: Full-time, direct hire opportunities available.

Required Qualifications and Skills

• Manage customer calls, emails, inquiries, and account-related communication.
• Maintain accurate customer records through data entry, CRM updates, and documentation.
• Process orders, service requests, account changes, and customer support tasks.
• Provide administrative support while coordinating with internal teams.
• 1 or more years of customer service experience in an office, administrative, call center, healthcare, financial, insurance, or professional services environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Accurate data entry skills and the ability to navigate computer systems efficiently.
• Professional phone etiquette and a customer-focused attitude.
• Ability to multitask, stay organized, and manage competing priorities.
• Experience resolving customer concerns with professionalism, patience, and attention to detail.
• Retail, cashier, restaurant, or hospitality experience alone may not meet the qualifications unless accompanied by office or administrative customer service experience.

Preferred Qualifications

• Experience using CRM systems such as Salesforce, HubSpot, Zendesk, or similar platforms.
• Bilingual English and Spanish skills are a plus.
• Experience with scheduling, order processing, account management, or administrative support.
• Previous experience in healthcare, manufacturing, insurance, property management, or professional office environments.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.