Bilingual Customer Service Representative

Ultimate Staffing; Tampa (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

Ultimate Staffing is assisting a national insurance company in Tampa, FL to hire a Bilingual Customer Service Representative.

In this in-office role, you will handle incoming calls from policy owners and agents, provide excellent service, and resolve inquiries. Training and career growth are offered.

Spanish fluency is required; pay starts at $18/hour with potential to raise to $21/hour after training and permanent hire; schedule is 9am-5:30pm with overtime during peak seasons.

Qualifications

• One year experience in Customer Service area (previous call center, retail, and/or hospitality).
• Fluent in Spanish required.
• Proficiency with Microsoft Office products required.
• Excellent communication skills and ability to interact on a professional level with internal and external personnel.
• Results driven with strong problem solving and analytical skills. Ability to efficiently navigate through systems and websites to maximize time with callers.
• Ability to work in a fast-paced environment; and manage changing priorities effectively.
• Ability to work within a call center scheduled environment.
• Detail-oriented and exceptionally organized.

Responsibilities

• Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
• Act as primary service contact for customers and agents
• Respond to telephone, on line, and written inquiries
• Process policy level transactions within level of authority
• Conduct research when needed to complete service requests
• Handle all service requests within department service standards
• Prepare service reports when requested

Skills

Bilingual Spanish

Excellent communication

Patience & compassion

Tools

Microsoft Office

Job description

Our customer is a reputable, national insurance company and they are growing. They are looking for Bilingual Customer Service professionals to join their team who are comfortable managing a high volume of incoming calls while providing exceptional service to their policy holders & agents. The ideal Customer Service Representative will be service oriented, an excellent communicator, and exercise patience & compassion.

Upon going permanent, our client offers career growth & development, full benefits, as well as a fun, team oriented environment.

Responsibilities:

• Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
• Act as primary service contact for customers and agents
• Respond to telephone, on line, and written inquiries
• Process policy level transactions within level of authority
• Conduct research when needed to complete service requests
• Handle all service requests within department service standards
• Prepare service reports when requested

Qualifications:

• One year experience in Customer Service area (previous call center, retail, and/or hospitality)
• Fluent in Spanish required
• Proficiency with Microsoft Office products required
• Excellent communication skills and ability to interact on a professional level with internal and external personnel
• Results driven with strong problem solving and analytical skills. Ability to efficiently navigate through systems and websites to maximize time with callers.
• Ability to work in a fast-paced environment; and manage changing priorities effectively.
• Ability to work within a call center scheduled environment.
• Detail-oriented and exceptionally organized

Pay: $18/hour with opportunity to increase to $21/hour upon converting permanently & completing all training

Location: This is an in-office position only.

Schedule: During two weeks of training, the schedule is 9am to 5:30pm. Representatives will need to be flexible for occasional overtime during peak season, or should there be a catastrophic event.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.