Customer Service Specialist

LHH; Brea (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Paid Sick Leave

Job summary

A customer-focused service provider in Brea, CA seeks a Bilingual Spanish Customer Service Representative to provide high-quality support. The role involves handling customer inquiries through various channels and requires strong communication skills in both English and Spanish, along with customer service experience. Benefits include medical, dental, vision, and flexibility in coverage options. This position emphasizes problem-solving, empathy, and effective multitasking.

Qualifications

• Previous customer service experience in a call center, office, or service-based environment.
• Ability to work in a fast-paced setting.
• Reliable, detail-oriented, and team-focused.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Document all interactions in the system with attention to detail.
• Meet or exceed department service metrics and performance goals.

Skills

Bilingual in Spanish and English

Strong problem-solving skills

Excellent communication and active listening skills

Proficient with computer systems

Tools

CRM tools

Job description

On‑site: Brea, CA

Pay: $25 to $28 per hour

Overview

We are seeking a professional, customer‑focused Bilingual Spanish Customer Service Representative to support our clients and customers with high‑quality service. This role requires strong communication skills in both English and Spanish, the ability to problem‑solve in real time, and a commitment to delivering an excellent customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide accurate information regarding products, services, and account details
• Document all interactions in the system with attention to detail
• Resolve customer concerns while demonstrating empathy and professionalism
• Escalate complex issues to the appropriate team when needed
• Meet or exceed department service metrics and performance goals

Qualifications

• Bilingual in Spanish and English (verbal and written)
• Previous customer service experience in a call center, office, or service‑based environment
• Strong problem‑solving skills and ability to work in a fast‑paced setting
• Excellent communication and active listening skills
• Proficient with computer systems, CRM tools, and multitasking between applications
• Reliable, detail‑oriented, and team‑focused

Benefits

Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers