Patient Services Representative

AppleOne Employment Services; Escondido (CA); On-site; USD 37,000 - 45,000; Full time

Job summary

AppleOne is seeking an experienced Patient Services Representative for a contract opportunity in North San Diego County. This onsite, non-clinical front-office role focuses on patient check-in/out, appointment coordination, insurance verification, and accurate registration to ensure smooth clinic operations.

You will greet patients, manage schedules, verify benefits, maintain electronic health records (EPIC when applicable), answer calls, and support a patient-centered, HIPAA-compliant

Qualifications

• 2+ years of clinical or medical office experience required.
• 2+ years of experience verifying insurance and third-party payer information.
• 2+ years using practice-management and electronic health record systems.
• Knowledge of third-party payers and eligibility requirements.
• Proficiency with Microsoft Office 365 (Outlook, Word, Excel, Teams, SharePoint).
• Ability to maintain confidentiality and HIPAA compliance.
• Excellent communication and customer service skills.

Responsibilities

• Greet patients, support check-in/out, and provide a welcoming front-desk experience.
• Schedule, reschedule, and coordinate patient appointments per protocols.
• Verify insurance coverage and eligibility for accurate registration and billing.
• Enter and maintain patient records in the EHR system (EPIC when applicable).
• Answer calls, respond to questions, and resolve scheduling or front-office issues.
• Collaborate with clinical staff to support patient flow and HIPAA compliance.

Skills

Communication

Organization

Problem-solving

Customer service

Multitasking

Education

High School Diploma or GED

Tools

EPIC EHR

Microsoft Office 365

Job description

We are seeking an experienced Patient Services Representative for a contract/temporary opportunity supporting a community-focused healthcare organization in North San Diego County. This onsite, non-clinical role is ideal for a medical front-office professional who enjoys helping patients, coordinating appointments, verifying insurance, and keeping clinic operations running smoothly.

The Patient Services Representative will serve as a key front-desk resource, creating a welcoming patient experience while supporting accurate registration, scheduling, check-in, documentation, and payment processes. This opportunity offers the chance to work in a mission-driven healthcare setting with collaborative teams, supportive leadership, and a strong focus on compassionate, patient-centered service.

This is a great fit for someone who thrives in a fast-paced clinic environment, communicates clearly with patients and care teams, and takes pride in accuracy, confidentiality, and excellent customer service.

Key Responsibilities

• Greet patients and visitors, support check-in and check-out, and provide a professional and welcoming front-desk experience.
• Schedule, reschedule, and coordinate patient appointments while following established clinic protocols.
• Verify insurance coverage, eligibility, benefits, and third-party payer information to support accurate registration and billing.
• Enter, update, scan, and maintain patient records and documentation within the electronic health record system, including EPIC when applicable.
• Answer and route incoming calls, respond to patient questions, and help resolve scheduling changes, wait-time concerns, and front-office issues.
• Collaborate with clinical staff to support patient flow, appointment prioritization, confidentiality, and HIPAA compliance.

Compensation and Benefits

• Pay Rate: $27 to $33 per hour.
• Job Type: Contract/Temporary. (This position has the potential to transition into a permanent role based on performance and business needs.)
• Work Setting: Onsite, with the possibility of supporting multiple clinic locations.
• Location: North San Diego County.

Required Qualifications and Skills

• High School Diploma or GED required.
• 2+ years of clinical or medical office experience required.
• 2+ years of experience verifying insurance, interpreting benefits, and working with third-party coverage.
• 2+ years of experience using practice-management systems and electronic health record systems.
• Knowledge of third-party payers, publicly funded healthcare programs, eligibility requirements, and front-office healthcare procedures.
• Proficiency with Microsoft Office 365, including Outlook, Word, Excel, Teams, and SharePoint.
• Strong communication, organization, problem-solving, customer service, and multitasking skills.
• Ability to work effectively in a fast-paced healthcare environment while handling confidential patient information.
• Current AED/CPR certification required or ability to obtain certification within six months of hire.
• Successful completion of required pre-employment screening and background requirements.

Preferred Qualifications

• EPIC experience strongly preferred.
• Post-secondary training or certification preferred.
• Experience supporting multiple clinic locations or high-volume patient scheduling environments.
• Familiarity with community healthcare, public sector healthcare programs, or publicly funded patient services.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.