Spanish Bilingual CSR/Collector

AppleOne Employment Services; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full-time position

Paid training

Benefits where eligible

Competitive pay

Job summary

AppleOne Employment Services seeks a Spanish-English bilingual Representative to support customers with responsive service, problem solving, and account assistance. You will handle inquiries via phone, email, or chat, document interactions, and help resolve billing questions while upholding company policies.

The ideal candidate is fluent in Spanish and English, has strong communication skills, and can multitask in a fast-paced environment.

Qualifications

• Fluent in both Spanish and English (spoken and written).
• Strong communication and active listening skills.
• Customer service, call center, collections, or related experience preferred but not always required.
• Ability to multitask and navigate multiple computer systems.
• Strong problem-solving and negotiation skills.
• Professional, dependable, and customer-focused attitude.

Responsibilities

• Provide professional customer support in both Spanish and English via phone, email, and/or chat.
• Assist customers with account inquiries, payments, billing questions, and general requests.
• Resolve customer concerns while maintaining a positive and professional experience.
• Explain account information, payment options, and available solutions.
• Accurately document customer interactions and update account records.
• Follow company policies, procedures, and compliance guidelines.
• Meet productivity, quality, and customer satisfaction goals.

Skills

Bilingual Spanish/English

Strong communication

Active listening

Customer service experience

Negotiation

Multitasking

Education

High School Diploma or equivalent

Job description

We are seeking Spanish-English Bilingual Representatives to support customers through excellent service, problem-solving, and account assistance. This role is ideal for individuals with strong communication skills, a customer-focused mindset, and the ability to handle a variety of customer interactions.

Key Responsibilities

• Provide professional customer support in both Spanish and English via phone, email, and/or chat.
• Assist customers with account inquiries, payments, billing questions, and general requests.
• Resolve customer concerns while maintaining a positive and professional experience.
• Explain account information, payment options, and available solutions.
• Accurately document customer interactions and update account records.
• Follow company policies, procedures, and compliance guidelines.
• Meet productivity, quality, and customer satisfaction goals.

Qualifications

• Fluent in both Spanish and English (spoken and written).
• Strong communication and active listening skills.
• Customer service, call center, collections, or related experience preferred but not always required.
• Ability to multitask and navigate multiple computer systems.
• Strong problem-solving and negotiation skills.
• Professional, dependable, and customer-focused attitude.
• High School Diploma or equivalent required.

What We're Looking For

• Excellent phone etiquette and interpersonal skills.
• Ability to handle challenging conversations with professionalism and empathy.
• Comfortable working in a fast-paced environment.
• Goal-oriented and motivated to achieve performance targets.
• Strong attention to detail and organizational skills.

Why Join Us?

• Competitive pay
• Career growth opportunities
• Paid training
• Supportive team environment
• Full-time opportunities available
• Benefits available based on eligibility

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

If you are bilingual in Spanish and English and enjoy helping customers, resolving concerns, and building positive relationships, we encourage you to apply.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.