Call Center Agent

Talent Haven HR; Charlotte (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

Talent Haven HR is seeking a motivated Call Center Agent to assist customers by phone, provide accurate information, and deliver a positive service experience. You will listen actively, communicate clearly, and guide customers to solutions while maintaining a friendly, professional demeanor.

Training is provided, with ongoing support and opportunities to develop customer service skills in a collaborative team. Compensation is based on position and experience.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional phone manner.
• Customer-focused attitude and problem-solving abilities.
• Ability to manage conversations effectively.
• Comfortable working in a goal-oriented environment.
• Reliable, adaptable, and eager to learn.
• Previous call center or customer service experience is a plus, but not required.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to questions about products, services, and promotions.
• Provide accurate information and helpful recommendations.
• Identify customer needs and assist with resolving concerns.
• Maintain a friendly and professional phone manner.
• Document customer interactions accurately.
• Work toward individual and team performance objectives.

Skills

Verbal communication

Active listening

Customer-focused

Problem-solving

Goal-oriented

Reliable

Eager to learn

Job description

About the Role

We are looking for a motivated and customer-focused Call Center Agent to assist customers over the phone, provide accurate information, and help deliver a positive service experience. The ideal candidate communicates confidently, listens attentively, and enjoys helping people find solutions.

Previous call center experience is welcome but not required. Training and ongoing support will be provided.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to questions about products, services, and promotions.
• Provide accurate information and helpful recommendations.
• Identify customer needs and assist with resolving concerns.
• Maintain a friendly and professional phone manner.
• Document customer interactions accurately.
• Work toward individual and team performance objectives.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional phone manner.
• Customer-focused attitude and problem-solving abilities.
• Ability to manage conversations effectively.
• Comfortable working in a goal-oriented environment.
• Reliable, adaptable, and eager to learn.
• Previous call center or customer service experience is a plus, but not required.

What We Offer

• Comprehensive training and ongoing guidance.
• Opportunities for professional development and advancement.
• A supportive and collaborative team environment.
• Opportunities to strengthen communication and customer service skills.
• Compensation based on the position and experience.