Call Center Representative

Nexxaworks; Miami (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Career growth opportunities

Collaborative environment

Ongoing training

Job summary

Nexxaworks in Miami, FL is seeking a dedicated Call Center Representative to join our customer service team. You will handle inbound and outbound calls, address inquiries with empathy, and ensure a positive experience for every customer interaction.

You will document interactions in the CRM, stay updated on products and policies, and follow up to verify issue resolution. The role emphasizes clear communication and professional conduct in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Ability to stay calm and professional under pressure.
• Basic computer proficiency and ability to learn new software quickly.
• Detail-oriented with strong organizational skills.

Responsibilities

• Handle inbound and outbound customer calls promptly and professionally.
• Respond to inquiries and provide accurate information.
• Resolve complaints and issues to ensure satisfaction.
• Document interactions in the CRM system.
• Follow up with customers to verify resolution.
• Maintain knowledge of products, services, and policies.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Calm under pressure

CRM software

Basic computer skills

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Description

Position Overview

We are seeking a dedicated and energetic Call Center Representative to join our dynamic customer service team. In this role, you will serve as the frontline ambassador of our company, providing exceptional support and assistance to our valued customers. You will handle inbound and outbound calls with professionalism and empathy, addressing inquiries, resolving issues, and ensuring a positive customer experience at every interaction.

Key Responsibilities

• Handle incoming customer calls promptly and professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints and issues efficiently to ensure satisfaction.
• Document all interactions in the customer relationship management system.
• Follow up with customers to ensure issues are resolved.
• Maintain knowledge of company products, services, and policies.

Qualifications Requirements

• High school diploma or equivalent required; further education is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency and ability to learn new software quickly.
• Detail-oriented with strong organizational skills.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development and ongoing learning opportunities
• Exposure to diverse projects and industry experience