Call Center Agent

Zolidco; Houston (TX); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Comprehensive training

Professional development opportunities

Collaborative team environment

Performance-based recognition

Résumé du poste

Zolidco, based in Houston, TX, is seeking a motivated Call Center Agent to assist customers by phone, provide accurate information, and deliver a positive service experience. The role emphasizes clear communication and attentive listening to resolve inquiries efficiently.

No prior call center experience is required as training and ongoing support will be provided to help you develop your skills. You will work toward team goals in a collaborative environment and contribute to customer

Qualifications

• Clear verbal communication and active listening required.
• Friendly, professional phone demeanor with a customer-first approach.
• Ability to identify needs and propose appropriate solutions.

Responsabilités

• Handle incoming and outgoing customer calls.
• Respond to questions about products, services, and promotions.
• Provide clear and accurate information.
• Identify customer needs and recommend solutions.
• Address routine concerns with patience and professionalism.
• Maintain accurate records of customer interactions.
• Follow established call procedures and service guidelines.
• Work toward individual and team performance goals.

Connaissances

Verbal communication

Active listening

Friendly phone manner

Customer-focused

Problem-solving

Goal oriented

Description du poste

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

About the Role

We are looking for a motivated and customer-focused Call Center Agent to assist customers over the phone, provide accurate information, and help deliver a positive service experience. The ideal candidate communicates clearly, listens attentively, and enjoys helping people find solutions.

Previous call center experience is welcome but not required. Training and ongoing support will be provided to help successful candidates develop their skills.

Responsibilities

• Handle incoming and outgoing customer calls.
• Respond to customer questions about products, services, and promotions.
• Provide clear and accurate information.
• Identify customer needs and recommend appropriate solutions.
• Address routine concerns with patience and professionalism.
• Maintain accurate records of customer interactions.
• Follow established call procedures and service guidelines.
• Work toward individual and team performance goals.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly and professional phone manner.
• Customer-focused attitude and problem-solving abilities.
• Ability to manage conversations efficiently.
• Comfortable working in a goal-oriented environment.
• Reliable, adaptable, and eager to learn.
• Previous call center or customer service experience is a plus, but not required.

What We Offer

• Comprehensive training and ongoing guidance.
• Opportunities for professional development and advancement.
• A supportive and collaborative team environment.
• Opportunities to strengthen communication and customer service skills.
• Compensation based on the position and experience.