Call Centre Agent

Lifetime Construction; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

Lifetime Construction is seeking a professional Call Center Agent to handle incoming and outgoing calls, respond to service inquiries, and provide timely assistance to clients. You will maintain accurate records, schedule appointments, and escalate complex issues while upholding confidentiality and professionalism.

The role emphasizes clear communication, multitasking, and adherence to company procedures, with training provided to cover service procedures, privacy requirements, and escalation

Qualifications

• Strong verbal communication and active listening skills.
• Professional telephone etiquette.
• Good problem-solving and customer service abilities.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Make authorized follow-up calls regarding service requests and appointments.
• Provide accurate information about company services and procedures.
• Assist callers with routine questions, concerns, and requests.
• Transfer or elevate complex inquiries to the appropriate department.
• Document calls, customer interactions, and follow-up actions.
• Update customer records and contact information when authorized.
• Schedule appointments and communicate relevant reminders.
• Maintain a professional and courteous manner during every interaction.
• Follow company communication procedures and quality standards.
• Protect confidential customer and healthcare-related information.
• Participate in virtual meetings and required training sessions.

Skills

Customer Service

Telephone Communication

Call Handling and Follow-Up

Appointment Scheduling

Data Entry and Recordkeeping

Active Listening

Problem-Solving

Time Management

Confidentiality and Professionalism

Job description

About the Role

we are seeking a professional, customer-focused, and dependable Call Center Agent to handle incoming and outgoing calls, respond to service inquiries, and provide timely assistance to clients. The ideal candidate will communicate clearly, maintain accurate records, and help ensure every interaction is handled with professionalism and care.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Make authorized follow-up calls regarding service requests and appointments.
• Provide accurate information about company services and procedures.
• Assist callers with routine questions, concerns, and requests.
• Transfer or elevate complex inquiries to the appropriate department.
• Document calls, customer interactions, and follow-up actions.
• Update customer records and contact information when authorized.
• Schedule appointments and communicate relevant reminders.
• Maintain a professional and courteous manner during every interaction.
• Follow company communication procedures and quality standards.
• Protect confidential customer and healthcare-related information.
• Participate in virtual meetings and required training sessions.

Qualifications

• Strong verbal communication and active listening skills.
• Professional telephone etiquette.
• Good problem-solving and customer service abilities.
• Basic computer skills, including email and digital recordkeeping.
• Ability to multitask and manage calls efficiently.
• Strong attention to detail and organizational skills.
• Ability to remain calm and professional when handling concerns.
• Previous call center or customer service experience is an advantage but not required.

Remote Work Requirements

• Reliable internet connection.
• Laptop or desktop computer.
• Quiet workspace suitable for telephone conversations.
• A headset and microphone for clear communication.
• Ability to use approved calling systems and communication platforms.
• Commitment to confidentiality and company data protection policies.

Training and Development

Training will be provided on company services, call-handling procedures, customer communication standards, recordkeeping, privacy requirements, and escalation protocols.

Key Skills

• Customer Service
• Telephone Communication
• Call Handling and Follow-Up
• Appointment Scheduling
• Data Entry and Recordkeeping
• Active Listening
• Problem-Solving
• Time Management
• Confidentiality and Professionalism