Call Center Agent

Oikos Associati; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Initial training

Supportive team environment

Career growth opportunities

Competitive compensation

Job summary

Oikos Associati is seeking a Call Center Representative to assist customers in accessing information, understanding services, and resolving questions efficiently. The role emphasizes clear communication, attentive listening, and a positive attitude in a supportive environment.

The successful candidate will handle inquiries, provide accurate product/service information, and document interactions while adhering to company guidelines.

Qualifications

• Strong verbal communication and active listening required.
• Friendly, patient, and professional demeanor.
• Good problem-solving and interpersonal abilities.
• Ability to stay calm and respectful in challenging situations.
• Attention to detail and accurate recordkeeping.
• Dependable, adaptable, and willing to learn.
• Ability to work independently and with a team.
• Call center or customer service experience helpful but not required.

Responsibilities

• Handle incoming customer inquiries and provide accurate information about products and services.
• Listen to customer concerns and identify appropriate solutions.
• Explain offerings, procedures, and service options clearly.
• Assist customers with routine requests and escalate complex matters.
• Maintain accurate records of interactions and follow-up actions.
• Follow established service guidelines and company procedures.
• Maintain courteous and professional interactions.
• Build product knowledge to offer reliable assistance.
• Collaborate with colleagues to address customer needs and improve service quality.
• Share recurring concerns and feedback with supervisors.

Skills

Verbal communication

Active listening

Friendly demeanor

Problem solving

Calm under pressure

Attention to detail

Dependable

Team collaboration

Education

High school diploma or equivalent

Job description

Introduction

We are looking for a professional, patient, and customer-focused Call Center Representative to help customers access information, understand available services, and resolve questions efficiently. The ideal candidate communicates clearly, listens attentively, and maintains a positive attitude when assisting people. This role offers an opportunity to build valuable customer service skills in a supportive and structured environment.

Responsibilities

• Handle incoming customer inquiries and provide accurate information about products and services.


• Listen carefully to customer concerns and identify appropriate solutions.


• Explain company offerings, procedures, and service options clearly.


• Assist customers with routine requests and refer complex matters to the appropriate team.


• Maintain accurate records of customer interactions and required follow-up actions.


• Follow established service guidelines and company procedures.


• Maintain a courteous and professional approach during every interaction.


• Build product knowledge to provide reliable and consistent assistance.


• Collaborate with colleagues to address customer needs and improve service quality.


• Share recurring customer concerns and feedback with supervisors.

Qualifications

• Strong verbal communication and active listening skills.


• Friendly, patient, and professional demeanor.


• Good problem-solving and interpersonal abilities.


• Ability to remain calm and respectful in challenging situations.


• Attention to detail and accurate recordkeeping.


• Dependable, adaptable, and willing to learn.


• Ability to work independently and collaboratively.


• Previous call center or customer service experience is helpful but not required.

What We Offer

• Initial training and ongoing guidance.


• A supportive and professional team environment.


• Opportunities to develop communication and problem-solving skills.


• Practical experience in customer service operations.


• Potential for professional growth and advancement.


• Competitive compensation based on the position and experience.