Call Center Agent

Surib; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Training in customer service and call"

Opportunities to develop communication

Supportive and collaborative team

Professional development and career

Compensation based on position and exp

Job summary

Surib is seeking a competitive Call Center Agent to support customers by phone, delivering accurate information and friendly service. You will handle inquiries, qualify needs, and promote products and services with a professional demeanor.

Based in Las Vegas, the role emphasizes customer satisfaction, teamwork, and continuous learning through training and development opportunities. Previous call center experience is helpful but not required; strong communication skills are essential.

Qualifications

• Clear verbal communication and active listening required.
• Friendly, patient, and professional phone manner.
• Strong problem-solving and interpersonal abilities.
• Ability to stay organized while handling multiple inquiries.
• Willingness to meet individual and team performance goals.
• Prior call center experience is a plus but not required.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to customer questions and provide accurate information.
• Explain products, services, and available promotions.
• Identify customer needs and offer appropriate solutions.
• Document relevant call details and maintain accurate records.
• Escalate complex inquiries when additional assistance is needed.
• Deliver a positive customer experience while meeting service expectations.

Skills

Clear verbal communication

Active listening

Friendly demeanor

Problem-solving

Multitasking

Goal-oriented

Job description

About the Role

We are looking for an enthusiastic and reliable Call Center Agent to assist customers over the phone and provide helpful information about products and services. The ideal candidate communicates confidently, enjoys helping people, and can maintain a professional attitude while handling customer inquiries.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Respond to customer questions and provide accurate information.
• Explain products, services, and available promotions.
• Identify customer needs and offer appropriate solutions.
• Document relevant call details and maintain accurate records.
• Escalate complex inquiries when additional assistance is needed.
• Deliver a positive customer experience while meeting service expectations.

Qualifications

• Clear verbal communication and active listening skills.
• Friendly, patient, and professional phone manner.
• Strong problem-solving and interpersonal abilities.
• Ability to remain organized while handling multiple inquiries.
• Comfortable working toward individual and team performance goals.
• Previous call center experience is an advantage but not required.

What We Offer

• Training in customer service and call handling.
• Opportunities to develop communication and problem-solving skills.
• Supportive and collaborative team environment.
• Professional development and career advancement opportunities.
• Compensation based on the position and experience.