Call Center Agent

Talent Haven HR; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Structured training

Collaborative team environment

Skill development and career growth

Competitive compensation

Job summary

Talent Haven HR is seeking a customer-focused Call Center Agent in Houston, TX. This role involves handling inbound and outbound calls, providing product and service information, and ensuring a positive customer experience.

Training and coaching will be provided, making it suitable for candidates with or without prior call center experience. Ideal candidates communicate clearly, stay professional under pressure, and enjoy problem-solving.

Qualifications

• Strong verbal communication and active listening.
• Friendly, patient, and professional telephone manner.
• Good problem-solving and customer service abilities.
• Comfortable working toward performance goals.
• Dependable, organized, and willing to learn.
• Previous call center, customer service, or sales experience is a plus but not required.
• Training and coaching will be provided; entry-level accepted.

Responsibilities

• Handle incoming and outgoing calls professionally and courteously.
• Listen to customer needs and provide relevant information or solutions.
• Identify opportunities to recommend products and services when appropriate.
• Address routine concerns and escalate complex matters to the appropriate team member.
• Follow established call procedures and customer service guidelines.
• Maintain accurate records of customer interactions and required follow-ups.
• Work toward individual and team performance objectives.
• Participate in training sessions to improve product knowledge and call-handling skills.
• Contribute to a positive, collaborative team environment.

Skills

Verbal communication

Active listening

Telephone manner

Problem solving

Performance-oriented

Dependable and organized

Willing to learn

Call center experience (plus)

Job description

About the Role

We are seeking a motivated and customer-oriented Call Center Agent to communicate with customers by telephone, provide product and service information, and help deliver a positive customer experience. This position is ideal for someone who communicates clearly, enjoys solving problems, and can maintain a professional approach in a goal-oriented environment.

Training and ongoing coaching will be provided, so candidates with strong communication skills are encouraged to apply even if they have no previous call center experience.

Responsibilities

• Handle incoming and outgoing calls professionally and courteously.
• Listen to customer needs and provide relevant information or solutions.
• Identify opportunities to recommend products and services when appropriate.
• Address routine concerns and escalates complex matters to the appropriate team member.
• Follow established call procedures and customer service guidelines.
• Maintain accurate records of customer interactions and required follow-ups.
• Work toward individual and team performance objectives.
• Participate in training sessions to improve product knowledge and call-handling skills.
• Contribute to a positive, collaborative team environment.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional telephone manner.
• Good problem-solving and customer service abilities.
• Comfortable working toward performance goals.
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• Dependable, organized, and willing to learn.
• Previous call center, customer service, or sales experience is a plus but not required.

What We Offer

• Structured training and ongoing coaching.
• A supportive and collaborative team environment.
• Opportunities to develop communication, customer service, and sales skills.
• Professional development and potential advancement opportunities.
• Compensation based on the position and experience.