Call Center Representative

Surib; Charlotte (NC); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Initial training

Ongoing coaching

Supportive team environment

Career development opportunities

Competitive compensation

Descripción de la vacante

Surib in Charlotte, NC seeks a confident Call Center Representative to join our team. You will handle calls, answer questions, and contribute to positive customer experiences.

You will learn about products and services, stay friendly and professional, and work toward personal and team performance goals within a supportive environment. Training and coaching are provided.

Formación

• Excellent verbal communication and listening skills.
• Friendly, patient, and customer-focused attitude.
• Confident speaking with diverse customers.
• Professional demeanor in a fast-paced environment.
• Strong problem-solving and willingness to learn.
• Previous call center experience is a plus, not required.

Responsabilidades

• Handle incoming and outgoing customer calls professionally.
• Answer customer questions and provide information about products and services.
• Listen to customer needs and offer appropriate assistance.
• Explain options and help resolve general inquiries.
• Maintain a friendly and professional approach during every interaction.
• Work toward individual and team performance goals.

Conocimientos

Clear verbal communication

Active listening

Customer oriented

Professionalism

Problem-solving

Adaptability

Call center experience

Descripción del empleo

About the Role

We are seeking a confident and customer-focused Call Center Representative to join our team. In this role, you will communicate with customers over the phone, answer questions, provide helpful information, and contribute to positive customer experiences. We welcome motivated individuals who are eager to learn and develop their communication skills.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Answer customer questions and provide information about products and services.
• Listen carefully to customer needs and offer appropriate assistance.
• Explain available options and help resolve general inquiries.
• Maintain a friendly and professional approach during every interaction.
• Work toward individual and team performance goals.

Qualifications

• Clear verbal communication and active listening skills.
• Friendly, patient, and customer-oriented attitude.
• Confidence speaking with different types of customers.
• Ability to remain professional in a fast-paced environment.
• Strong problem-solving skills and willingness to learn.
• Previous call center experience is a plus but not required.

What We Offer

• Initial training and ongoing coaching.
• Opportunities to strengthen communication and customer service skills.
• Supportive team environment.
• Potential for career development and advancement.
• Compensation based on the position and experience.