Call Center Representative

Surib; Dayton (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Training program

Ongoing coaching and team support

Growth opportunities

Competitive pay

Job summary

Surib in Dayton, OH is seeking a motivated Call Center Representative to assist customers, provide accurate information, and help resolve service-related concerns. The role emphasizes clear communication, active listening, and a customer-focused approach to meet service goals.

You will handle calls, provide product information, identify needs, and support colleagues to ensure quality service and satisfaction. Training and coaching are offered, with growth potential based on performance.

Qualifications

• Strong verbal communication and active listening skills.
• Patient, professional, and solution-oriented attitude.
• Ability to understand customer needs and respond appropriately.
• Good attention to detail and time-management skills.
• Dependable and willing to learn established procedures.
• Previous call center or customer service experience is welcome but not required.

Responsibilities

• Handle incoming and outgoing customer calls as assigned.
• Provide information about company products, services, and procedures.
• Identify customer needs and respond to inquiries professionally.
• Assist with routine concerns and escalated complex matters when necessary.
• Maintain a courteous and helpful tone throughout each interaction.
• Record relevant customer interactions according to established procedures.
• Collaborate with colleagues to support service quality and customer satisfaction.
• Follow company guidelines and work toward established performance expectations.

Skills

Verbal communication

Active listening

Patience

Problem solving

Attention to detail

Time management

Job description

Introduction

We are looking for a motivated and customer-focused Call Center Representative to assist customers with inquiries, provide accurate information, and help resolve service-related concerns. The ideal candidate communicates clearly, listens carefully, and enjoys helping people find solutions while working toward established service goals.

Responsibilities

• Handle incoming and outgoing customer calls as assigned.
• Provide information about company products, services, and procedures.
• Identify customer needs and respond to inquiries professionally.
• Assist with routine concerns and escalated complex matters when necessary.
• Maintain a courteous and helpful tone throughout each interaction.
• Record relevant customer interactions according to established procedures.
• Collaborate with colleagues to support service quality and customer satisfaction.
• Follow company guidelines and work toward established performance expectations.

Qualifications

• Strong verbal communication and active listening skills.
• Patient, professional, and solution-oriented attitude.
• Ability to understand customer needs and respond appropriately.
• Good attention to detail and time-management skills.
• Dependable and willing to learn established procedures.
• Previous call center or customer service experience is welcome but not required.

What We Offer

• Training on company procedures and customer service standards.
• Ongoing coaching and team support.
• Opportunities to strengthen communication and problem-solving skills.
• Potential for professional growth based on performance.
• Competitive compensation.