Call Center Agent

Edurake; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Structured training

Coaching

Team environment

Skill development

Advancement opportunities

Competitive compensation

Job summary

Edurake is seeking a motivated Call Center Agent in Austin, TX to assist customers over the phone, answer questions, and provide information about products and services. Training and ongoing coaching will be provided to help you succeed.

The role emphasizes strong communication, friendly service, and a goal-driven environment with opportunities for development and advancement.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional telephone manner.
• Good problem-solving and customer service abilities.
• Ability to explain information clearly and accurately.
• Comfortable working in a goal-oriented environment.
• Dependable, organized, and willing to learn.
• Previous call center, customer service, or sales experience is an advantage but not required.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Provide accurate information about products, services, and promotional offers.
• Listen to customer needs and recommend appropriate solutions.
• Explain product features, benefits, and available options.
• Identify opportunities to introduce relevant products and services.
• Address routine customer concerns and escalate complex issues when necessary.
• Maintain accurate records of customer interactions and follow-up activities.
• Follow established call-handling procedures and customer service standards.
• Work toward individual and team performance objectives.
• Participate in training and coaching sessions to strengthen communication skills.

Job description

About the Role

We are seeking a motivated, confident, and customer-focused Call Center Agent to assist customers over the phone, answer questions, and provide information about products and services. This position is ideal for someone with strong communication skills who enjoys helping people and working toward individual and team goals.

No previous experience is required. Training and ongoing coaching will be provided to help you succeed.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Provide accurate information about products, services, and promotional offers.
• Listen to customer needs and recommend appropriate solutions.
• Explain product features, benefits, and available options.
• Identify opportunities to introduce relevant products and services.
• Address routine customer concerns and *escalate complex issues when necessary.*
• Maintain accurate records of customer interactions and follow-up activities.
• Follow established call-handling procedures and customer service standards.
• Work toward individual and team performance objectives.
• Participate in training and coaching sessions to strengthen communication skills.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional telephone manner.
• Good problem-solving and customer service abilities.
• Ability to explain information clearly and accurately.
• Comfortable working in a goal-oriented environment.
• Dependable, organized, and willing to learn.
• Previous call center, customer service, or sales experience is an advantage but not required.

What We Offer

• Structured training and ongoing coaching.
• A supportive and collaborative team environment.
• Opportunities to develop communication, customer service, and sales skills.
• Professional development and potential advancement opportunities.
• Compensation based on the position and experience.