Business Systems Analyst with Servicenow - Hybrid

First Roles; Pontiac (MI); Híbrido; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

First Roles is seeking a Business Systems Analyst with ServiceNow expertise to support Infrastructure Services initiatives across Networking, Server, Workstation Services, O365, VoIP and Service Center teams.

The ideal candidate will be a self-starter, owning project assignments, applying strong analytical and communication skills to ensure deliverables meet specifications. Hybrid work arrangement includes 2 onsite days per week in Michigan.

Formación

• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex).
• Telecommunications Expense Management experience a plus.
• MUST HAVE strong experience using M365 Productivity Suite.
• MUST HAVE data analytics experience.

Responsabilidades

• Work on projects across Infrastructure Services including Networking, Server, Workstation Services, O365, VoIP and Service Center teams.
• Analyze data, design solutions, write technical requirements, test and implement technology.
• Prepare procedures to improve existing systems, provide user training and support, write RFPs and Contract Scope of Deliverables.

Conocimientos

ServiceNow integrations

M365 Productivity Suite

Data analytics

RFP/Contract experience

Telecommunications Expense Management

Herramientas

ServiceNow

Webex

CMDB discovery

Descripción del empleo

Title: Business Systems Analyst with Servicenow - Hybrid

Location: Pontiac, MI

Length: Long term

Restriction: w2 or c2c

Description: ***Mode of Interview :- Web Interview *** Very long term project (initial PO for 1 year and usually the project goes for 3-5 years with this customer) *** Hybrid (2 days per a week onsite) at Lansing-MI *** Background check required before you start the project***

Job Description:

Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications.

BSA duties will also include data analysis, designing solutions and writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.

Mandatory Skills & Experience

• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex)
• Telecommunications Expense Management experience a plus
• MUST HAVE strong experience using M365 Productivity Suite
• MUST HAVE data analytics experience
• Experience with Contracts and Request for Proposals a plus