ServiceNow-Powered Business Systems Analyst (Hybrid)

First Roles; Pontiac (MI); Hybride; USD 80 000 - 110 000; Plein temps

Résumé du poste

First Roles is seeking a Business Systems Analyst with ServiceNow expertise to support Infrastructure Services initiatives across Networking, Server, Workstation Services, O365, VoIP and Service Center teams.

The ideal candidate will be a self-starter, owning project assignments, applying strong analytical and communication skills to ensure deliverables meet specifications. Hybrid work arrangement includes 2 onsite days per week in Michigan.

Qualifications

• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex).
• Telecommunications Expense Management experience a plus.
• MUST HAVE strong experience using M365 Productivity Suite.
• MUST HAVE data analytics experience.

Responsabilités

• Work on projects across Infrastructure Services including Networking, Server, Workstation Services, O365, VoIP and Service Center teams.
• Analyze data, design solutions, write technical requirements, test and implement technology.
• Prepare procedures to improve existing systems, provide user training and support, write RFPs and Contract Scope of Deliverables.

Connaissances

ServiceNow integrations

M365 Productivity Suite

Data analytics

RFP/Contract experience

Telecommunications Expense Management

Outils

ServiceNow

Webex

CMDB discovery

Description du poste

First Roles is seeking a Business Systems Analyst with ServiceNow expertise to support Infrastructure Services initiatives across Networking, Server, Workstation Services, O365, VoIP and Service Center teams.

The ideal candidate will be a self-starter, owning project assignments, applying strong analytical and communication skills to ensure deliverables meet specifications. Hybrid work arrangement includes 2 onsite days per week in Michigan.