Business Analyst – ServiceNow, M365 & Infrastructure Services

MaxIT Consulting - Max Corporate Group; Pontiac (MI); Híbrido; USD 85.000 - 110.000; Jornada completa

Descripción de la vacante

MaxIT Consulting – Max Corporate Group in Pontiac, Michigan is seeking a skilled Business Analyst to support IT infrastructure projects. The role focuses on turning business needs into clear requirements, emphasizing ServiceNow integrations, data analysis, and MS 365 proficiency.

You will collaborate across networking, servers, workstation services and the service center, with on-site two days per week in a hybrid setup. W2 contract, 12 months, start ASAP.

Formación

• 5+ years of experience as a Business Analyst or Business Systems Analyst in IT.
• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex).
• Strong hands-on experience with the Microsoft 365 productivity suite.
• Solid data analytics experience.
• Self-starter with proven communication, analytical and problem-solving skills.

Responsabilidades

• Act as Business Systems Analyst on projects across networking, server, workstation, Microsoft 365, VoIP telecommunications and service center teams.
• Perform data analysis, design solutions and write technical requirements.
• Test and implement technology solutions, conduct research and create procedures to improve existing systems.
• Support ServiceNow integrations related to asset management, inventory management, CMDB discovery and collaboration tools.
• Provide training and support to users.
• Write Requests for Proposals and contract scopes of deliverables.

Conocimientos

Business analysis

ServiceNow integrations

Data analytics

Microsoft 365

Communication skills

Herramientas

ServiceNow

Microsoft 365

Webex

CMDB discovery

Descripción del empleo

Business Analyst – ServiceNow, M365 & Infrastructure Services

Pontiac, Michigan | Hybrid (2 days on-site) | Full-Time | Contract (W2) | 5+ Years

MaxIT Consulting – Max Corporate Group is looking for a Business Analyst to support IT infrastructure projects for a public-sector organization in the Pontiac area, Michigan.

You will work across Infrastructure Services projects, including networking, servers, workstation services, Microsoft 365, VoIP telecommunications and the service center, turning business needs into clear requirements and working solutions.

THE CHALLENGE

Infrastructure teams need a self-starter who takes ownership of project assignments: someone who analyzes data, designs solutions, writes technical requirements and makes sure every deliverable meets its specification.

The role combines analysis, testing and implementation with hands-on user support, and also contributes to procurement documents such as Requests for Proposals and contract scopes of deliverables.

KEY RESPONSIBILITIES

• Act as Business Systems Analyst on projects across networking, server, workstation, Microsoft 365, VoIP telecommunications and service center teams.
• Perform data analysis, design solutions and write technical requirements.
• Test and implement technology solutions, conduct research and create procedures to improve existing systems.
• Support ServiceNow integrations related to asset management, inventory management, CMDB discovery and collaboration tools.
• Provide training and support to users.
• Write Requests for Proposals and contract scopes of deliverables.

WHAT WE ARE LOOKING FOR

• At least 5 years of experience as a Business Analyst or Business Systems Analyst in IT.
• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex).
• Strong hands-on experience with the Microsoft 365 productivity suite.
• Solid data analytics experience.
• Self-starter with proven communication, analytical and problem-solving skills.
• Must live within commuting distance of Pontiac, Michigan, to work on-site two days a week.

NICE TO HAVE

• Telecommunications Expense Management experience.
• Experience with contracts and Requests for Proposals.

POSITION DETAILS

Work arrangement: Hybrid, on-site two days a week in Pontiac, Michigan
Schedule: Full-time
Employment type: Contract, W2 (no corp-to-corp)
Duration: 12 months
Experience: 5+ years
Start date: As soon as possible
Location: Pontiac, Michigan, United States

Local candidates only; relocation is not offered.

WORK AUTHORIZATION

Applicants must be legally authorized to work in the United States for any employer.