Business Systems Analyst (IT Infrastructure) | Pontiac, MI

First Roles; Michigan; Hybrid; USD 80,000 - 110,000; Full time

Job summary

First Roles is seeking an experienced Business Systems Analyst to support IT infrastructure projects in a hybrid role based near Pontiac, MI. The position involves working with Networking, Servers, Workstations, Microsoft 365, Telecommunications, and Service Center teams to analyze requirements and deliver solutions.

You will collaborate with IT teams, perform data analysis, create documentation, and assist with training and support.

Qualifications

• Experience analyzing business and technical requirements to recommend solutions.
• Experience supporting IT infrastructure projects including networking, servers, and Microsoft 365.
• Hands-on with ServiceNow integrations, including Asset Management, CMDB Discovery, or Webex.

Responsibilities

• Analyze business and technical requirements and recommend solutions.
• Support ServiceNow integrations including Asset Management, Inventory Management, CMDB Discovery, and Webex.
• Perform data analysis, reporting, testing, and provide implementation support.
• Prepare technical documentation, procedures, RFPs, and contract deliverables.
• Collaborate with IT teams and provide user training and support.

Skills

Microsoft 365

Data analytics

ServiceNow integrations

Communication

Independent ownership

Tools

ServiceNow

Job description

Job Title : Business Systems Analyst (IT Infrastructure) (Hybrid)

Duration : Long term contract

Location : Pontiac, MI

Interview : First Video then In Person

Job Description:

We are looking for an experienced Business Systems Analyst to support IT infrastructure projects involving Networking, Servers, Workstations, Microsoft 365, Telecommunications, and Service Center teams. Key Responsibilities:

• Analyze business and technical requirements and recommend solutions.
• Support ServiceNow integrations involving Asset Management, Inventory Management, CMDB Discovery, and Webex.
• Perform data analysis, reporting, testing, and implementation support.
• Prepare technical documentation, procedures, RFPs, and contract deliverables.
• Collaborate with IT teams and provide user training and support.

Required Skills:

• Strong experience with Microsoft 365 productivity tools.
• Hands-on experience with data analytics and data analysis.
• Experience with ServiceNow integrations, including Asset Management, Inventory Management, CMDB Discovery, or Webex.
• Strong communication, analytical, and problem-solving skills.
• Ability to work independently and take ownership of assignments.

Preferred:

• Preferred: Telecommunications Expense Management, contract management, and RFP preparation experience.