Business Systems Analyst (IT Infrastructure)

Infoorigin Inc; Pontiac (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Infoorigin Inc. seeks a Business Systems Analyst (IT Infrastructure) to join a cross-functional team in Michigan. You will bridge business needs with IT delivery across Networking, Server, and Collaboration platforms, ensuring solutions meet specifications.

The ideal candidate brings strong data analytics skills, experience with M365, and familiarity with ServiceNow integrations and RFPs. You will analyze requirements, write technical specs, test implementations, and support users.

Qualifications

• Experience with data analysis and writing technical requirements.
• Contracts and RFPs experience is a plus.
• Familiarity with IT infrastructure projects and collaboration tools.

Responsibilities

• Perform data analysis and develop technical requirements.
• Test and implement technology solutions across infrastructure.
• Conduct research and create procedures to improve existing systems.
• Provide training and support to users.
• Write RFPs and define contract deliverables.

Skills

M365 Productivity Suite

Data analytics

Contracts & RFPs

Webex Calling / TEM

ServiceNow integrations

Tools

Service Now

Webex Calling

Microsoft 365

Clarity

Imagicle

OKTA

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Systems Analyst (IT Infrastructure)

MI, US

2 days ago Requisition ID: 2381

Job Description

Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VOIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications. BSA duties may include data analysis, writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.

Mandatory Skills & Experience

• MUST HAVE strong experience using M365 Productivity Suite
• MUST HAVE data analytics experience
• Experience with Contracts and Request for Proposals a plus
• Webex Calling Platform or Telecommunications Expense Management experience a plus
• Experience with Service Now Integrations (Asset Management, Inventory Management, CMDB discovery) a plus

Key Platforms and Products include:

• Service Now, Webex Calling, Microsoft 365, Clarity, Imagicle, OKTA