Business Systems Analyst (IT Infrastructure)

Info Origin Inc; Pontiac (MI); On-site; USD 75,000 - 105,000; Full time

Job summary

Info Origin Inc. in Michigan, United States, is seeking a Business Systems Analyst to support Infrastructure Services projects across Networking, Server, and related platforms.

The candidate should be a self-starter with strong communication, analytical, and problem-solving skills to ensure deliverables meet specifications. The role emphasizes data analysis, technical requirements, testing, and implementation of technology solutions, along with researching and creating procedures to improve

Qualifications

• Strong experience with Microsoft 365 Productivity Suite and data analytics.
• Experience with drafting and evaluating Contracts and RFPs is a plus.
• Familiarity with Webex Calling Platform or Telecommunications Expense Management is advantageous.
• Experience with ServiceNow Integrations (Asset Management, Inventory Management, CMDB discovery) is a plus.

Responsibilities

• Analyze systems across Infrastructure Services and support project deliveries.
• Write technical requirements and test and implement technology solutions.
• Conduct research and develop procedures to improve existing systems.
• Provide training and user support; assist with RFPs and contract scope deliverables.

Skills

M365 Productivity

Data analytics

Contracts & RFPs

Telecommunications Expense Management

Tools

ServiceNow Integrations

Webex Calling Platform

Microsoft 365

Clarity

Imagicle

OKTA

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Systems Analyst (IT Infrastructure)

MI, US

Job Description

Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VOIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications. BSA duties may include data analysis, writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.

Mandatory Skills & Experience

• MUST HAVE strong experience using M365 Productivity Suite
• MUST HAVE data analytics experience
• Experience with Contracts and Request for Proposals a plus
• Webex Calling Platform or Telecommunications Expense Management experience a plus
• Experience with Service Now Integrations (Asset Management, Inventory Management, CMDB discovery) a plus

Key Platforms and Products include:

• Service Now, Webex Calling, Microsoft 365, Clarity, Imagicle, OKTA