Business Analyst (Infrastructure) - Pontiac, MI

Digital Technology International; Pontiac (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

Digital Technology Solutions is seeking an experienced Business Analyst (Infrastructure) for a client project in Pontiac, MI. The role involves working across Infrastructure Services, including Networking, Server, and VOIP, applying analytical skills to define requirements and ensure deliverables meet specifications.

The ideal candidate has strong M365 experience, data analytics skills, and familiarity with contract work and RFP processes.

Qualifications

• Must have strong experience using M365 Productivity Suite.
• Must have data analytics experience.
• Experience with Contracts and Requests for Proposals is a plus.
• Webex Calling Platform or Telecommunications Expense Management experience a plus.
• Experience with ServiceNow Integrations (Asset Management, Inventory Management, CMDB discovery) is a plus.

Responsibilities

• Perform data analysis, write up technical requirements, and help test and implement technology solutions.
• Conduct research and create procedures to improve existing systems.
• Provide training and user support for deployed solutions.
• Draft and respond to Requests for Proposals and define Contract Scope of Deliverables.

Skills

M365 Productivity Suite

Data analytics

Contracts & RFPs

Webex Calling Platform / TEM

ServiceNow Integrations

Job description

DTS is looking for experienced Business Analyst (Infrastructure) for our client project in Pontiac, MI

Job Description:

Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VOIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications. BSA duties may include data analysis, writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.

**** Mandatory Skills & Experience ****

• MUST HAVE strong experience using M365 Productivity Suite
• MUST HAVE data analytics experience
• Experience with Contracts and Request for Proposals a plus
• Webex Calling Platform or Telecommunications Expense Management experience a plus
• Experience with Service Now Integrations (Asset Management, Inventory Management, CMDB discovery) a plus

Contact

DTS offers excellent compensation package.

Kapil Sharma

Team Lead

Digital Technology Solutions