Business System Analyst

Info Origin Inc; Pontiac (MI); Hybrid; USD 83,000 - 90,000; Full time

Job summary

Info Origin Inc. is seeking a Business Systems Analyst to support technology projects across Infrastructure Services in Pontiac, MI. This hybrid, long-term contract role focuses on Microsoft 365, data analysis, and coordinating cross-functional teams.

The candidate will analyze business data, prepare technical requirements, and help deliver complete project solutions, including RFPs and contract scopes, with strong emphasis on collaboration with infrastructure and technical teams.

Qualifications

• Must have strong experience with Microsoft 365 Productivity Suite (M365).
• Strong analytical and problem-solving abilities; excellent communication.
• Ability to independently manage project assignments and drive outcomes.

Responsibilities

• Analyze business data and prepare technical requirements.
• Support technology projects and ensure timely delivery of requirements.
• Conduct research, testing, and implementation of technology solutions.
• Create procedures to improve existing systems and processes.
• Provide training and technical support to end users.
• Prepare RFPs and define contract scope of deliverables.
• Coordinate with infrastructure and technical teams.

Skills

Microsoft 365

Analytical skills

Communication

Project management

RFPs

Webex Calling

ServiceNow integrations

Tools

ServiceNow

Webex

Job description

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Business System Analyst

MI, US

Salary Range: $60.00 To $65.00 Hourly

Job Title: Business Systems Analyst (BSA)

Location: Pontiac, MI (Hybrid)
Job Type: Long-Term Contract
Interview: Video or In-Person

Job Description

We are looking for an experienced Business Systems Analyst to support technology projects across Infrastructure Services, including Networking, Servers, Workstations, Microsoft 365, VOIP Telecommunications, and Service Center teams.

Key Responsibilities

• Analyze business data and prepare technical requirements.
• Support technology projects and ensure timely delivery of project requirements.
• Conduct research, testing, and implementation of technology solutions.
• Create procedures to improve existing systems and business processes.
• Provide training and technical support to end users.
• Prepare Request for Proposals (RFPs) and Contract Scope of Deliverables.
• Coordinate with infrastructure and technical teams.

Must-Have Skills

• Strong experience with Microsoft 365 (M365) Productivity Suite.
• Strong analytical, communication, and problem-solving skills.
• Ability to independently manage project assignments.

Preferred Skills

• Experience with contracts and Request for Proposals (RFPs).
• Webex Calling Platform.
• Telecommunications Expense Management.
• ServiceNow integrations, including Asset Management, Inventory Management, and CMDB Discovery.