Business Systems Analyst

I O DATASPHERE; Pontiac (MI); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Oakland County Business Systems Analyst position supports Infrastructure Services across Networking, Server, Workstation Services, O365, and VOIP initiatives. The role is hybrid, requiring 2 days onsite per week; local candidates are preferred and visa options are considered for IT roles.

Responsibilities include data analysis, eliciting technical requirements, researching improvements, and creating procedures.

Qualifications

• Must be a self-starter who takes ownership of project assignments.
• Applies proven communication, analytical, and problem-solving skills to help support the project
• Ensure that deliverables are met according to specifications.

Responsibilities

• Data analysis
• Writing up technical requirements, testing and implementing technology solutions
• Conducting research
• Creating procedures to improve the existing systems
• Providing training and support to users
• Writing Request for Proposals and Contract Scope of Deliverables.

Skills

Data analytics

M365 Suite

Communication

Problem-solving

Tools

ServiceNow

Webex Calling

Microsoft 365

Clarity

OKTA

Imagicle

Job description

Description:

Our client, Oakland County, Michigan (OAK), is looking for a Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VOIP Telecommunications and Service Center teams.

Interview Method 1-2 rounds webcam; if local in person for 2nd interview

NOTE: Local candidates. Position is hybrid; 2 days a week onsite. We can accept H1b, H4, TN and other valid work visas for IT. However we cannot accept OPT or CPT visas at this time.

Tasks

• Data analysis
• Writing up technical requirements, testing and implementing technology solutions
• Conducting research
• Creating procedures to improve the existing systems
• Providing training and support to users
• Writing Request for Proposals and Contract Scope of Deliverables.

Knowledge, Skills and Abilities Required:

• Must be a self-starter who takes ownership and responsibility of project assignments.
• Applies proven communication, analytical, and problem-solving skills to help support the project
• Ensure that deliverables are met according to specifications.

Environment: Service Now, Webex Calling, Microsoft 365, Clarity, Imagicle, OKTA

Skills Required

• 5+ years - Strong experience using M365 Productivity Suite
• 5+ years - Data analytics experience
• Experience with Contracts and Request for Proposals
• Webex Calling Platform or Telecommunications Expense Management experience