Broadband Service Dispatcher & Route Coordinator

Astound; Philadelphia (Philadelphia County); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k matching

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holidays

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound in Philadelphia is seeking a early-career Operations Assistant to support field technicians and dispatch teams. You will help monitor routes, coordinate communications with technicians, perform pre-call outreach, and assist with post-install surveys.

This role emphasizes reliable communication, organization, and a customer-first mindset in a fast-paced environment. The position requires a high school diploma or equivalent, basic Microsoft Office and G-Suite skills, and strong written and

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and G-Suite preferred.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound in Philadelphia is seeking a early-career Operations Assistant to support field technicians and dispatch teams. You will help monitor routes, coordinate communications with technicians, perform pre-call outreach, and assist with post-install surveys.

This role emphasizes reliable communication, organization, and a customer-first mindset in a fast-paced environment. The position requires a high school diploma or equivalent, basic Microsoft Office and G-Suite skills, and strong written and