Senior Broadband Dispatcher: Route Coordination & Tech Support

RCN Telecom Services of Mass, LLC; Canton (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401k plan

Health insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holidays

Paid holidays

Sick leave

Tuition reimbursement

Employee discounts

Job summary

Astound is seeking a Broadband Dispatcher II in Massachusetts to monitor and optimize technician routes, ensuring clear lines of communication with field teams. You will perform pre-call outreach to customers and conduct post-installation surveys to verify service quality.

The role requires 2-3 years in dispatch or call center environments, strong written and verbal communication, and proficiency with Microsoft Office and Google Workspace.

Qualifications

• Education: High school diploma or equivalent.
• 2-3 years’ experience in dispatch or call center environment.
• Proficiency with Microsoft Office and Google Workspace (G-Suite).
• Effective written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Other duties as assigned

Skills

Effective communication

Customer service mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Astound is seeking a Broadband Dispatcher II in Massachusetts to monitor and optimize technician routes, ensuring clear lines of communication with field teams. You will perform pre-call outreach to customers and conduct post-installation surveys to verify service quality.

The role requires 2-3 years in dispatch or call center environments, strong written and verbal communication, and proficiency with Microsoft Office and Google Workspace.