Brand Experience Lead & Sales Coach

URBN Urban Outfitters, Inc.; Rancho Cucamonga (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to assist the management team in supervising store operations and creating an engaging customer experience at our Rancho Cucamonga location. You will help drive sales, monitor key metrics, and contribute to staff development.

The role emphasizes brand representation, leadership, omni-channel execution, and daily store operations. Availability includes nights, weekends, and holidays in a fast-paced retail environment.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Brand Experience: Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
• Brand Experience: Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
• Brand Experience: Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
• Leadership + Team Management: Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
• Leadership + Team Management: Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
• Leadership + Team Management: Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources.
• Visual + Business Operations: Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance.
• Visual + Business Operations: Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP's visual and display standards; ensures omni-channel orders are processed timely and accurately.
• Visual + Business Operations: Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
• Communication + Relationships: Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported.
• Communication + Relationships: Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins.
• Communication + Relationships: Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills.
• Communication + Relationships: Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression.

Skills

Brand ambassador

Customer service

Team leadership

Flexible availability

Communication

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to assist the management team in supervising store operations and creating an engaging customer experience at our Rancho Cucamonga location. You will help drive sales, monitor key metrics, and contribute to staff development.

The role emphasizes brand representation, leadership, omni-channel execution, and daily store operations. Availability includes nights, weekends, and holidays in a fast-paced retail environment.