Store Experience Lead: Omni-Channel & Team Growth

URBN Urban Outfitters, Inc.; Walnut Creek (CA); On-site; USD 60,174,000 - 63,039,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement plan

Job summary

URBN Urban Outfitters, Inc. in Walnut Creek, CA is seeking a Key Holder to support the leadership team in delivering exceptional customer experiences, selling, and daily operations.

As a key team member you will mentor associates, drive sales using KPI targets, and help manage opening/closing routines while maintaining store standards.

This on-site role requires flexible hours including nights, weekends, and holidays, with a focus on teamwork and brand representation.

Qualifications

• Leadership experience required.
• Experience working as part of a team.
• Ability to work flexible hours including nights, weekends, and holidays.
• Passion for customer service and delivering great store experiences.
• Willingness to learn and grow within the organization.

Responsibilities

• Collaborates with leadership to create an environment where customers feel welcome, heard and valued.
• Drives sales and store metrics using KPIs to set team and zoning goals.
• Uses technology to deliver a seamless omni-channel shopping experience.

Skills

Leadership experience

Team player

Flexible hours

Customer service

Eagerness to learn

Anthro brand fan

Job description

URBN Urban Outfitters, Inc. in Walnut Creek, CA is seeking a Key Holder to support the leadership team in delivering exceptional customer experiences, selling, and daily operations.

As a key team member you will mentor associates, drive sales using KPI targets, and help manage opening/closing routines while maintaining store standards.

This on-site role requires flexible hours including nights, weekends, and holidays, with a focus on teamwork and brand representation.