Brand Experience Lead — Store & Service

URBN Urban Outfitters, Inc.; Philadelphia (Philadelphia County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to collaborate with the store management team in supervising daily operations and driving sales through genuine customer connections.

You will support brand experience, lead by example, and balance service with tasks while contributing to omni-channel fulfillment and visual standards in a fast-paced retail environment. The role requires leadership, teamwork, and a customer-first mindset to elevate store performance.

Qualifications

• Leadership experience and ability to lead teams.
• Team player with a collaborative mindset.
• Flexible availability including nights, weekends, and holidays.
• Passion for Urban Outfitters brand.
• Eagerness to learn and grow within the organization.

Responsibilities

• Supervise daily store operations with an energetic pace.
• Provide exceptional customer service and brand experience.
• Lead by example to deliver omni-channel shopping; use MPOS/POS.
• Collaborate with partners for shipment processing, restocking, and maintaining visual standards.
• Support safety and inventory accuracy within store operations.

Skills

Leadership experience

Team player

Passion for UO brand

Flexible hours

Eager to learn

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to collaborate with the store management team in supervising daily operations and driving sales through genuine customer connections.

You will support brand experience, lead by example, and balance service with tasks while contributing to omni-channel fulfillment and visual standards in a fast-paced retail environment. The role requires leadership, teamwork, and a customer-first mindset to elevate store performance.