Key Holder — Customer Experience & Store Leadership

URBN Urban Outfitters, Inc.; Missouri; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to support store leadership in delivering exceptional customer experiences, executing daily operations, and driving sales.

This role collaborates with the leadership team, mentors associates, and ensures smooth omni-channel service while maintaining brand standards in a fast-paced retail environment. The position requires flexibility to work nights, weekends, and holidays, with a focus on team engagement and store performance.

Qualifications

• Brand affinity for Anthropologie (Anthro) and customer-centric mindset.
• Proven leadership experience in a retail or service environment.
• Ability to collaborate effectively as part of a team.
• Willingness to work nights, weekends and holidays as needed.
• Demonstrated eagerness to learn and grow within the organization.

Responsibilities

• Collaborates with leadership to create a welcoming customer environment and drive sales.
• Supports daily operations and omni-channel processes with a proactive approach.
• Mentors and trains or guides fellow associates as needed.
• Communicates with leadership to maintain strong team morale and store objectives.

Skills

Anthro brand fan

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to support store leadership in delivering exceptional customer experiences, executing daily operations, and driving sales.

This role collaborates with the leadership team, mentors associates, and ensures smooth omni-channel service while maintaining brand standards in a fast-paced retail environment. The position requires flexibility to work nights, weekends, and holidays, with a focus on team engagement and store performance.