Store Lead: Service-Driven Brand Ambassador

URBN Urban Outfitters, Inc.; Rancho Cucamonga (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Rancho Cucamonga, CA, is seeking a Key Holder to support the store management team in daily operations and drive sales through genuine customer connections.

The role emphasizes leading by example, delivering extraordinary service, and enabling an omni-channel experience with MPOS, POS, and curbside/pickup. You will mentor teammates, manage opening/closing tasks, and help maintain visual standards and store profitability.

Qualifications

• Strong customer service mindset and problem-solving skills.
• Ability to lead by example and motivate a team.
• Comfort with multitasking in a fast-paced retail environment.

Responsibilities

• Acts as a brand representative reflecting URBN values.
• Delivers extraordinary service and fosters genuine customer connections.
• Ensures omni-channel service using MPOS, POS, and curbside/pickup.
• Assists with opening/closing tasks and daily store operations.
• Maintains visual standards and supports shipment processing and restocking.
• Supports onboarding and training of new hires; communicates store initiatives.

Skills

Customer service

Leadership

Team player

Flexibility

Growth mindset

Job description

URBN Urban Outfitters, Inc. in Rancho Cucamonga, CA, is seeking a Key Holder to support the store management team in daily operations and drive sales through genuine customer connections.

The role emphasizes leading by example, delivering extraordinary service, and enabling an omni-channel experience with MPOS, POS, and curbside/pickup. You will mentor teammates, manage opening/closing tasks, and help maintain visual standards and store profitability.