Retail Key Holder - Lead Teams, Elevate Customer Experience

URBN Urban Outfitters, Inc.; Minnesota; On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical

Dental Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Key Holder to support the store leadership in delivering exceptional customer experiences, sales, and daily operations. The role emphasizes brand familiarity, leadership, and teamwork to drive store metrics while ensuring a welcoming environment for customers.

You will contribute to omni-channel shopping and participate in onboarding new associates, helping maintain store standards and a collaborative team culture in a fast-paced retail setting.

Qualifications

• Anthro brand affinity or familiarity.
• Proven leadership experience in retail.
• Collaborative team player with strong communication.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Collaborates with the leadership team to drive sales and store metrics using KPIs.
• Supports omni-channel shopping experiences through technology and processes.
• Leads daily store operations with energy, positive team dynamics, and zone management.
• Assists in training and onboarding of new hires.

Skills

Anthro fan

Leadership

Team player

Flexible hours

Growth mindset

Job description

URBN Urban Outfitters, Inc. is seeking a Key Holder to support the store leadership in delivering exceptional customer experiences, sales, and daily operations. The role emphasizes brand familiarity, leadership, and teamwork to drive store metrics while ensuring a welcoming environment for customers.

You will contribute to omni-channel shopping and participate in onboarding new associates, helping maintain store standards and a collaborative team culture in a fast-paced retail setting.