Branch Operations & Yard Specialist

RB Global Inc.; Ashland (KY); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off (PTO) 15 days per year

Job summary

RB Global Inc. in Ashland, KY is seeking a Branch Operations Assistant to handle customer and branch inquiries, perform clerical duties, and support yard operations including loader work, ensuring accurate recording of vehicle information throughout the sale process.

The role emphasizes teamwork with supervision, safety awareness, and willingness to learn forklift operation within 90 days. Strong communication and Microsoft Office proficiency are required; outdoor work in all weather is expected.

Qualifications

• Strong leadership skills.
• Superior time management skills.
• Ability to work independently.
• Strong proficiency in problem resolution.
• Excellent professional communication skills to interact effectively with customers & towers – both verbal and written.
• Willing to learn how to operate a forklift (Within 90 days of starting position).
• General mechanical knowledge of makes and models of vehicles required.
• Experience in the equipment rental or construction industry and/or related field preferred.
• Basic automotive repair skills preferred.
• Previous forklift operating experience.
• Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint
• Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area.
• This position involves outdoor work in all types of weather.

Responsibilities

• Provide various customer support services through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into the computer system.
• Reference pricing and delivery information.
• Respond to customer questions, complaints, and requests.
• Perform word processing assignments, filing, and related clerical duties.
• Process all necessary paperwork for auction day, securing necessary approvals.
• Follow well-established procedures and under the close direction of the supervisor.
• Open to learning automobile titling.
• Assist with other office functions as needed.
• Vehicle check-in by recording and filing information on vehicles being assigned to the facility.
• Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction.
• Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch.
• Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance.
• Experienced loader operation.
• Able and willing to report all violations of company policy to a supervisor or manager, immediately.
• Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
• Other duties as assigned per business needs.

Skills

Leadership

Time management

Independent work

Problem resolution

Communication

Forklift operation

Mechanical knowledge

Rental/construction industry exp

Automotive repair basics

Forklift experience

Safety awareness

Outdoor work

Tools

Microsoft Office

Excel

PowerPoint

Job description

RB Global Inc. in Ashland, KY is seeking a Branch Operations Assistant to handle customer and branch inquiries, perform clerical duties, and support yard operations including loader work, ensuring accurate recording of vehicle information throughout the sale process.

The role emphasizes teamwork with supervision, safety awareness, and willingness to learn forklift operation within 90 days. Strong communication and Microsoft Office proficiency are required; outdoor work in all weather is expected.