Branch Operations Specialist: Loader & Customer Service

RB Global Inc.; Westchester (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with match

Paid time off

Job summary

RB Global Inc. is seeking a Branch Operations Assistant in Westchester, IL, to handle customer and branch inquiries under supervision, perform clerical duties, and assist with yard functions including loader operation.

You will ensure accurate data on incoming vehicles and support sale processes. Responsibilities include processing inquiries, data entry, reference pricing, responding to questions, processing paperwork for auction day, and assisting with office tasks.

Qualifications

• Strong leadership skills.
• Superior time management skills.
• Ability to work independently.
• Strong proficiency in problem resolution.
• Excellent professional communication skills to interact effectively with customers & towers – both verbal and written.
• Willing to learn how to operate a forklift (Within 90 days of starting position).
• General mechanical knowledge of makes and models of vehicles required.
• Experience in the equipment rental or construction industry and/or related field preferred.
• Basic automotive repair skills preferred.
• Previous forklift operating experience.
• Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint
• Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area.
• This position involves outdoor work in all types of weather.

Responsibilities

• Provide customer support services through mail, telephone, and direct personal contact.
• Process orders and entries and enter data into the computer system.
• Reference pricing and delivery information.
• Respond to customer questions, complaints, and requests.
• Perform word processing assignments, filing, and related clerical duties.
• Process all necessary paperwork for auction day, securing approvals.
• Follow well-established procedures under close direction of the supervisor.
• Open to learning automobile titling.
• Assist with other office functions as needed.
• Vehicle check-in by recording and filing information on vehicles being assigned to the facility.
• Detail vehicles to improve appearance and value for auction.
• Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations.
• Assist visitors by providing guidance and directing to the right person.
• Experienced loader operation.
• Report all violations of company policy to a supervisor or manager.
• Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives.
• Other duties as assigned per business needs.

Skills

Forklift operation

Customer service

Data entry

Microsoft Excel

Problem solving

Communication skills

Time management

Independence

Tools

Excel

PowerPoint

Job description

RB Global Inc. is seeking a Branch Operations Assistant in Westchester, IL, to handle customer and branch inquiries under supervision, perform clerical duties, and assist with yard functions including loader operation.

You will ensure accurate data on incoming vehicles and support sale processes. Responsibilities include processing inquiries, data entry, reference pricing, responding to questions, processing paperwork for auction day, and assisting with office tasks.