Branch Operations Leader: Elevate Client Experience

JPMorgan Chase & Co.; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Philadelphia is seeking a Branch Operations Lead to partner with the Branch Manager and the team to deliver exceptional client experiences, manage daily branch operations, and ensure adherence to policies and regulatory requirements.

In this role you will greet clients, assist with transactions, guide them to self-service options, supervise cash devices, and support loss control, audits, and compliance while building lasting relationships with customers.

Qualifications

• 1+ years of retail banking experience.
• Strong leadership and operational proficiency to ensure accuracy and efficiency.
• Commitment to following policies, procedures and regulatory requirements.
• Ability to educate and lead branch team and partners.
• Willingness to work weekend and evening branch hours.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

1+ years of retail banking experience

Leadership skills

Operational proficiency

Weekend/evening hours

Education

High school degree, GED, or foreign equivalent

Job description

JPMorgan Chase & Co. in Philadelphia is seeking a Branch Operations Lead to partner with the Branch Manager and the team to deliver exceptional client experiences, manage daily branch operations, and ensure adherence to policies and regulatory requirements.

In this role you will greet clients, assist with transactions, guide them to self-service options, supervise cash devices, and support loss control, audits, and compliance while building lasting relationships with customers.