Branch Operations Leader: Elevate Client Experience

JPMorgan Chase & Co.; Gahanna (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. in the United States is seeking a Branch Operations Lead to support the Branch Manager, supervise daily client interactions, and uphold bank policies and controls. You will greet clients, guide transactions, manage lobby flow, and promote self-service options while building lasting client relationships.

You will also participate in branch operations leadership, ensuring loss control, compliance, and audits, and you may travel for training and meetings as required.

Qualifications

• 1+ years of retail banking experience.
• Willingness to work weekends and evenings.
• Strong attention to detail and adherence to policies.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Leadership

Detail-oriented

Regulatory compliance

Customer education

Team collaboration

Retail banking

Weekend availability

Education

High school diploma

Job description

JPMorgan Chase & Co. in the United States is seeking a Branch Operations Lead to support the Branch Manager, supervise daily client interactions, and uphold bank policies and controls. You will greet clients, guide transactions, manage lobby flow, and promote self-service options while building lasting client relationships.

You will also participate in branch operations leadership, ensuring loss control, compliance, and audits, and you may travel for training and meetings as required.