Branch Operations Leader: Elevate Client Experience

JPMorgan Chase & Co.; Foley (AL); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase & Co. is seeking a Branch Operations Lead to partner with the Branch Manager in delivering excellent client service while ensuring compliance with bank policies and procedures.

You will guide the team in handling transactions, lobby management, and customer education, with a focus on loss control and audits. You will lead daily branch operations, promote self-service options, and build strong client relationships, traveling for required training and meetings as part of the Branch

Competenze

• Adhere to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and ability to juggle multiple tasks.
• Proven leadership and operational proficiency in branch roles.
• Educate and inform the branch team to stay connected and informed.
• Excel at engaging clients and refer them to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Mansioni

• Collaborate with Branch Manager to create a welcoming, dynamic branch that delivers exceptional experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly to understand client needs and guide them to self-service options.
• Lead branch operations, manage cash devices like cash vaults and ATMs, resolve client issues promptly.
• Introduce clients to the branch team to deliver seamless service and meet financial needs.
• Encourage use of self-service options for account access anytime, anywhere.
• Support all branch operations with emphasis on loss control, compliance, and audits.

Conoscenze

Customer service

Leadership

Attention to detail

Regulatory compliance

Communication

Teamwork

Operations scheduling

Formazione

High school diploma or GED

Descrizione del lavoro

JPMorgan Chase & Co. is seeking a Branch Operations Lead to partner with the Branch Manager in delivering excellent client service while ensuring compliance with bank policies and procedures.

You will guide the team in handling transactions, lobby management, and customer education, with a focus on loss control and audits. You will lead daily branch operations, promote self-service options, and build strong client relationships, traveling for required training and meetings as part of the Branch