Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; South Lyon (MI); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. is seeking a Branch Operations Lead in a Chase Branch to guide daily operations, support the Branch Manager, and ensure accurate handling of client transactions with a focus on service quality.

You will help clients navigate self-service options, build lasting relationships, and lead the team to uphold loss control, compliance, and audits while delivering an exceptional branch experience.

Formación

• 1+ years of retail banking experience.
• Strong adherence to policies, procedures, and regulatory requirements.
• Ability to work branch hours including weekends and evenings.

Responsabilidades

• Collaborate with Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Conocimientos

Retail banking experience

Leadership

Attention to detail

Regulatory compliance knowledge

Customer service excellence

Educación

High school diploma or GED

College degree or military equivalent

Descripción del empleo

JPMorgan Chase & Co. is seeking a Branch Operations Lead in a Chase Branch to guide daily operations, support the Branch Manager, and ensure accurate handling of client transactions with a focus on service quality.

You will help clients navigate self-service options, build lasting relationships, and lead the team to uphold loss control, compliance, and audits while delivering an exceptional branch experience.