Branch Operations Leader — Customer Experience & Compliance

JPMorgan Chase & Co.; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

JPMorgan Chase & Co. in New York is seeking an Assistant Branch Manager-Operations to lead daily branch activities, coach Associate Bankers, ensure accurate transactions, and uphold banking standards.

You will collaborate with the Branch Manager to deliver exceptional client experiences, maintain compliance, and help customers access self-service options while representing the bank with hospitality.

Qualifications

• 2+ years of management or retail banking experience.
• High school degree or GED.
• Ability to work branch hours including weekends and evenings.
• Strong leadership and operational proficiency.
• Experience with branch audits and regulatory compliance.
• Excellent client service and communication skills.

Responsibilities

• Manage and coach Associate Bankers to deliver seamless service.
• Collaborate with Branch Manager on day-to-day operations.
• Greet clients and build trusted relationships.
• Plan staffing to meet branch needs.
• Oversee loss control, compliance, and audits.
• Engage clients and educate them about self-service options.

Skills

Leadership

Operational proficiency

Regulatory compliance

Audits

Analytical thinking

Client relations

Staff planning

Communication

Education

High school diploma / GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in New York is seeking an Assistant Branch Manager-Operations to lead daily branch activities, coach Associate Bankers, ensure accurate transactions, and uphold banking standards.

You will collaborate with the Branch Manager to deliver exceptional client experiences, maintain compliance, and help customers access self-service options while representing the bank with hospitality.