Branch Operations Lead: Elevate Service & Compliance

JPMorganChase; Bethesda (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead in a Chase branch to drive a welcoming client experience, manage daily operations, and lead the branch team in compliance and loss control. You’ll collaborate with the Branch Manager to ensure accurate transactions and efficient lobby flow, while educating clients and staff on self-service options to enhance banking convenience.

The role requires leading branch operations, maintaining strong client relationships, and ensuring adherence to

Qualifications

• Adheres to policies, procedures, and regulatory banking requirements.
• Maintains organization and attention to detail across tasks.
• Leads branch operations and ensures transaction accuracy.
• Educates branch team and partners to stay informed.
• Engages clients and refers to experts when needed.
• 1+ years of retail banking experience.
• Able to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand client needs and guide them effectively.
• Lead branch operations including cash devices; resolve issues per policy.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options for clients to access accounts anytime.
• Support all aspects of branch operations, ensuring compliance and loss control.

Skills

Policy adherence

Detail orientation

Leadership

Client education

Team collaboration

Retail banking

Weekend/evening hours

Education

High school degree or GED

Job description

JPMorgan Chase is seeking a Branch Operations Lead in a Chase branch to drive a welcoming client experience, manage daily operations, and lead the branch team in compliance and loss control. You’ll collaborate with the Branch Manager to ensure accurate transactions and efficient lobby flow, while educating clients and staff on self-service options to enhance banking convenience.

The role requires leading branch operations, maintaining strong client relationships, and ensuring adherence to