Branch Operations Leader: Elevate Customer Experience

JPMorganChase; Muncie (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead to be at the heart of branch operations, working with the Branch Manager and team to ensure precise handling of client transactions and adherence to policies. You will guide clients, promote self-service options, and lead the team in maintaining high compliance and excellent service.

Your role emphasizes relationship-building with clients, staff education, and consistent loss control across daily branch activities, including weekend and evening

Qualifications

• You must adhere to policies, procedures, and regulatory banking requirements.
• You should be detail oriented and organized to juggle multiple tasks.
• You should have leadership skills and operational proficiency.
• You should educate and inform branch team and partners.
• You excel at building client relationships and guiding them to experts.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming and vibrant branch.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate their needs.
• Lead branch operations, including cash devices like vault and ATM.
• Introduce clients to the branch team to deliver seamless service.
• Share self-service options to simplify customers' banking experience.
• Support all aspects of branch operations with loss control, compliance, and audits.

Skills

Policy adherence

Detail oriented

Leadership

Client relationship

Team training

Retail banking experience

Weekend/evening hours

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash handling procedures

Compliance auditing

Job description

JPMorgan Chase is seeking a Branch Operations Lead to be at the heart of branch operations, working with the Branch Manager and team to ensure precise handling of client transactions and adherence to policies. You will guide clients, promote self-service options, and lead the team in maintaining high compliance and excellent service.

Your role emphasizes relationship-building with clients, staff education, and consistent loss control across daily branch activities, including weekend and evening