Branch Market Manager - Growth & Member Experience Lead

Tropical Financial Credit Union; Florida; Presencial; USD 85.000 - 110.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, Rx, Dental, and Vision

401K Profit Sharing

Accident, Cancer, Hospital Indemnity

Voluntary Life Insurance

Pet Discount Program

Paid Time Off/ 11 Holidays

Tuition Reimbursement

Resumo da vaga

Tropical Financial Credit Union is seeking a Market Manager to lead a branch in Doral, FL, directing daily operations, staff performance, and member experience. The role focuses on expanding member relationships, promoting products, and ensuring branch profitability through service excellence.

The Market Manager will mentor staff, manage scheduling, and collaborate with the main office to meet branch targets while maintaining security and compliance standards.

Qualificações

• Four-year degree in business/finance-related subject is required.
• Minimum 8 years of branch management and member sales/service experience.
• Excellent interpersonal and leadership skills are essential.
• Ability to hire, mentor, coach and develop staff.

Responsabilidades

• Lead branch operations and staff to achieve sales and service goals.
• Greet and assist members professionally, ensuring a high-level member experience.
• Ensure operations comply with policies and regulatory requirements.
• Hire, mentor, coach, and evaluate branch personnel.
• Oversee scheduling and staffing to maintain coverage and service quality.
• Provide staff training on products, services, and procedures.
• Prepare reports and maintain proper records.

Conhecimentos

Leadership

Sales leadership

Customer service

Communication

Team management

MS Office

Formação

Four-year degree in business/finance-related subject

Ferramentas

MS Office

Excel

Descrição da vaga

Tropical Financial Credit Union is seeking a Market Manager to lead a branch in Doral, FL, directing daily operations, staff performance, and member experience. The role focuses on expanding member relationships, promoting products, and ensuring branch profitability through service excellence.

The Market Manager will mentor staff, manage scheduling, and collaborate with the main office to meet branch targets while maintaining security and compliance standards.