Senior Branch Leader - People-First Banking & Community Growth

Educational Federal Credit Union; Miami (FL); Presencial; USD 90.000 - 120.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid Holiday

Paid Vacation

401K with employer match

Medical/Dental/Vision Insurance

Tuition reimbursement

Resumo da vaga

Educational Federal Credit Union is seeking a Branch Manager in the Miami area to serve as the senior leadership representative at the assigned location. The role involves promoting Credit Union products to members and coordinating outreach in the local community.

The Manager will coach and evaluate staff, oversee branch operations, and drive strategies to deepen member relationships, meet goals, and ensure excellent service while maintaining compliance and risk controls.

Qualificações

• Leadership and staff development experience in financial services.
• Strong customer service and relationship-building focus.
• Ability to coach staff and conduct evaluations.

Responsabilidades

• Motivates, coaches, and develops branch staff to provide outstanding service and advocacy to members.
• Maintains expert-level understanding of branch workflow and operational processes.
• Conducts daily huddles and monthly staff meetings to share updates and recognize achievements.
• Participates in external events with local schools and community partners.
• Formulates strategies with Branch Services leadership to optimize branch performance and expand membership.
• Oversees facility maintenance and vendor relations; ensures security and policy compliance.
• Represents the Credit Union at community functions and leadership forums.
• Creates annual branch business plan and presents performance updates to Senior Leadership.
• Role models servant leadership and upholds the mission of people helping people.
• Acts as escalation point for member issues and coordinates resolutions.
• Ensures staffing aligns with traffic patterns for efficient operations.
• Involved in hiring, advancement, mentoring, and disciplinary actions.
• Travel to branch locations to provide staffing support when needed.
• Ensures compliance with policy, internal controls, and BSA requirements.
• Performs other duties as assigned.

Conhecimentos

Leadership

Staff coaching

Member service

Community outreach

Formação

Associate's degree or equivalent

Descrição da vaga

Educational Federal Credit Union is seeking a Branch Manager in the Miami area to serve as the senior leadership representative at the assigned location. The role involves promoting Credit Union products to members and coordinating outreach in the local community.

The Manager will coach and evaluate staff, oversee branch operations, and drive strategies to deepen member relationships, meet goals, and ensure excellent service while maintaining compliance and risk controls.