Branch Leader: Member Experience & Growth

Together Credit Union; O’Fallon (MO); On-site; USD 75,000 - 110,000; Full time

Job summary

Together Credit Union is seeking a Branch Manager responsible for leading daily branch operations, enhancing member experience, and developing team members. The role focuses on achieving sales results, maintaining risk controls, and ensuring regulatory compliance while representing the credit union in the community.

The Branch Manager will coach staff, monitor budgets, collaborate with People Operations for staffing, and drive initiatives that promote growth and service quality.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience in a service-oriented environment.
• 1+ year of direct leadership experience or 2+ years of indirect leadership experience.

Responsibilities

• Leads the branch team to achieve or exceed branch performance goals by setting clear expectations and maintaining high standards of member service.
• Evaluates branch performance, identifies trends or challenges, and adjusts strategies to improve results and profitability.
• Oversees daily branch operations to ensure a safe, secure, and well-run environment aligned with Credit Union policies and regulatory requirements.
• Coaches, develops, and supports Team Members to strengthen performance, build confidence, and meet individual and branch goals.
• Partners with People Operations in the selection, hiring, onboarding, and development of branch Team Members.
• Leads and reinforces effective, needs-based conversations with members to ensure products and services align with member goals.
• Collaborates with cross-functional partners to support member growth, promotions, and branch initiatives.
• Represents the Credit Union in the community by participating in events and building relationships that support brand awareness and local engagement.
• Manages branch scheduling, reporting, audits, and required meetings to support operational consistency and risk awareness.
• Develops and manages the branch budget, monitoring expenses and addressing variances as needed.
• Maintains a working understanding of branch roles and steps into support frontline needs during high-volume or staffing situations.
• Upholds all applicable laws and regulations and proactively supports practices that protect the Credit Union from fraud and loss.

Skills

Team Leadership

Customer Service

Budget Management

Risk Management

Coaching

Communication

MS Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Together Credit Union is seeking a Branch Manager responsible for leading daily branch operations, enhancing member experience, and developing team members. The role focuses on achieving sales results, maintaining risk controls, and ensuring regulatory compliance while representing the credit union in the community.

The Branch Manager will coach staff, monitor budgets, collaborate with People Operations for staffing, and drive initiatives that promote growth and service quality.