Branch Experience Leader: Member Success & Growth

Mirastarfcu; Hollister (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Mirastar is seeking a Branch Experience Manager to lead daily branch operations, ensuring efficient service and adherence to security, risk, and regulatory standards. The role drives KPI measurement, process improvements, and branch campaigns while developing team members.

The position emphasizes mentoring, cross-sell capability, and a consultative branch culture to support strategic objectives and growth in the local market.

Qualifications

• High School Diploma and 3–5 years in related management in banking, finance, or retail.
• Bilingual in English and Spanish preferred.

Responsibilities

• Actively manage and direct all daily branch operations to ensure efficiency and service levels.
• Ensure branch operations comply with security, risk, legal and regulatory policies; lead audits.
• Measure KPIs and monitor branch performance.
• Participate in business development events and SEG activities.
• Support staff development through coaching, training, and performance feedback.

Skills

Executive presence

Leadership

Communication

Regulatory compliance

Budgeting

Education

High School Diploma

Job description

Mirastar is seeking a Branch Experience Manager to lead daily branch operations, ensuring efficient service and adherence to security, risk, and regulatory standards. The role drives KPI measurement, process improvements, and branch campaigns while developing team members.

The position emphasizes mentoring, cross-sell capability, and a consultative branch culture to support strategic objectives and growth in the local market.