Branch Experience Lead & Performance Coach

Lever, Inc.; Hollister (CA); On-site; USD 78,000 - 85,000; Full time

Job summary

Mirastar Federal Credit Union seeks an Assistant Branch Experience Manager to oversee branch administration and align operations with policy and regulatory standards. The role covers scheduling, training, budgeting, and process improvements to ensure optimal member service.

You will drive engagement, measure KPIs, and promote a consultative culture across the branch, supporting team development and effective cross-selling strategies.

Qualifications

• High School Diploma or equivalent with 2–4 years of related management experience in banking, finance, or retail sales.
• Bilingual English/Spanish preferred.

Responsibilities

• Actively manage daily branch operations ensuring efficiency and strong member service levels.
• Lead staff hiring, training, coaching, and scheduling; manage cash processes and audits.
• Maintain compliance with security, risk, legal, and regulatory policies and procedures.
• Contribute to business development and cross-sell initiatives to grow the network.

Skills

Leadership

Staff coaching

Regulatory knowledge

Customer service

Process improvement

Education

High School Diploma or equivalent

2–4 years management experience

Tools

MS Office

Auditing tools

Job description

Mirastar Federal Credit Union seeks an Assistant Branch Experience Manager to oversee branch administration and align operations with policy and regulatory standards. The role covers scheduling, training, budgeting, and process improvements to ensure optimal member service.

You will drive engagement, measure KPIs, and promote a consultative culture across the branch, supporting team development and effective cross-selling strategies.